Inclement Weather – In the event of inclement weather that requires us to cancel a performance, the Box Office phone will have an outgoing message with information. The decision regarding whether or not to cancel will be made—and the message recorded—no later than 5:00 pm. If this occurs tickets will be exchangeable or refundable, with refunds given in the form of a complimentary ticket certificate. We will also make every effort to inform patrons of this decision as soon as possible on social media.